These Terms and Conditions govern contracts for the rental use
of hotel rooms for lodging purposes, as well as all other goods
and services rendered by the hotel for the customer
The customer's own Terms and Conditions shall only apply if they have previously been expressly agreed in writing.
For the purpose of these Terms and Conditions, a customer shall be understood as a consumer or an entrepreneur in terms of Articles 13 and 14 of the German Civil Code.
The customer's general terms and conditions shall apply only if
these are previously expressly agreed in writing
Conclusion of Contract, Parties, Liability, Statute of Limitations
The contract shall come into force upon the hotel's acceptance
of the customer's application. At its discretion, the hotel may
confirm the room reservation in writing
The parties to the contract are the hotel and the customer. If a
third party placed the order on behalf of the customer, then that
party shall be liable vis-a-vis the hotel for all obligations arising
from the hotel accommodation contract as joint and several
debtor together with the customer, insofar as the hotel has a
corresponding statement by the third party
Any claims against the hotel shall generally be time-barred after
Services, Prices, Payment, Set-Off
The hotel is obligated to keep the rooms reserved by the customer
available and to render the agreed services.
The customer is obligated to pay the applicable or agreed hotel
prices for rooms provided and for other services used. This shall
also apply to the hotel's services and outlays to third parties
caused by the customer
The agreed prices include applicable value-added tax as required
by law. If the period between conclusion and fulfillment of
the contract exceeds four months and if the price generally
charged by the hotel for such services increases, then the hotel
may raise the contractually agreed price to a reasonable extent.
Moreover, the hotel may change prices if the customer later wishes
to make changes in the number of reserved rooms, the hotel's
services, or the length of guests’ stay, and the hotel
consents to such changes.
Hotel invoices not showing a due date are payable and due in
full within ten days of receipt. The hotel shall be entitled at any
time to make accumulating accounts receivable payable and
due and to demand payment without undue delay. With default
of payment, the hotel shall be entitled to demand the respectively
applicable statutory default interest in the amount of currently
8 percent or, with legal transactions with a consumer, in
the amount of 5 percent above the base interest rate. The hotel
reserves the right to prove greater damage.
The hotel is entitled to require a reasonable advance payment or
security deposit upon conclusion of the contract or thereafter
If the keys are not returned at check out the hotel is entitled to
charge some amount from the credit card account.
Repudiation by Customer (Cancellation, Annulment) /
Failure to Use Hotel Services (No Show)
Cancellation by the customer of the contract concluded with the
hotel requires the hotel's written consent. If such is not given,
then the price agreed in the contract must be paid even if the
customer does not avail himself of the contractual services.
To the extent the hotel and customer agreed in writing upon a
date for a cost-free cancellation of the contract, the customer
may cancel the contract up to that date without incurring payment
or damage compensation claims by the hotel. The customer’s
right of cancellation shall expire if he does not exercise
his cancellation right in writing vis-a-vis the hotel by the agreed
date, insofar as no case pursuant exists
At its discretion, the hotel may demand the contractually agreed
compensation and to make a flat-rate deduction for saved expenses.
In this case, the customer is obligated to pay 90 percent
of the contractually agreed rate for lodging with or without
Room Availability, Delivery and Return
The customer does not acquire the right to be provided specific
Reserved rooms are available to the customer starting at 3:00
pm on the agreed arrival date. The customer does not have the
right to earlier availability.
The opening times of the reception are between 10:00 a.m. and
12:00 a.m.. The hotel is entitled to charge a fee for arrivals which
are out of the opening times. Guests which are arriving out the
opening times of the reception have no right to get a room.
Rooms must be vacated and made available to the hotel no later
than 12:00 noon on the agreed departure date. After that time,
on the grounds of the delayed vacating of the room for use exceeding
the contractual time, the hotel may charge 50 percent
of the full accommodation rate (list price) for the additional use
of the room until 6:00 p.m. (after 6:00 p.m.: 100 percent).
Liability of the Hotel
The hotel is liable to exercise the duty of care of an ordinary merchant
with the performance of its obligations arising from the
contract. Claims of the customer for reimbursement of damages
are precluded. Should disruptions or defects in the performance
of the hotel occur, the hotel shall act to remedy such upon
knowledge thereof or upon objection without undue delay by
the customer. The customer shall be obliged to undertake actions
reasonable for him to eliminate the disruption and to keep
any possible damage at a minimum
;The hotel is liable to the customer for property brought in to the
hotel in accordance with the statutory provisions not to exceed
amount 500 and up to amount 250 for cash, securities and valuables.
The hotel has its own parking space. Loss of or damage to
parked or maneuvered cars and their contents shall not be liable
to the hotel. This also applies to agents of the hotel. If another
parking space, not owned by the hotel, was recommended
to a guest, even if a fee was charged, it does not constitute any
agreement or contract. For loss of or damage to cars parked or
maneuvered and its contents shall not be liable to the hotel. This
also applies to those employed by the hotel.
Amendments and supplements to the contract, the acceptance
of applications, or these General Terms and Conditions for Hotel
Accommodation should be made in writing. Unilateral amendments
and supplements by the customer are not valid.
Place of performance and payment is the location of the hotel's
In the event of dispute, including disputes for checks and bills
of exchange, the courts at the location of the hotel's registered
office shall have exclusive jurisdiction for commercial transactions.
The contract is governed by and shall be construed in accordance
with the laws of the Federal Republic of Germany. The
application of the UN Convention on the International Sale of
Goods and the conflict of laws are precluded.
Should individual provisions of these General Terms and Conditions
for Hotel Accommodation be or become invalid or void,
the validity of the remaining provisions shall remain unaffected
thereby. The statutory provisions shall also be applicable.